A Pre-Order deposit of 30% of the balance will be due at time order is placed or before Feb. 15, 2024. Remaining balance will be due by May 15, 2024. All accounts will be sent a credit card authorization form to be completed and returned via email to Orders@NancyBrownHome.com within 48 hours of order being placed. If you need to update your credit card during the pre-order period, please email us at Orders@NancyBrownHome.com and we will send you a new credit card authorization form.
Items that are in stock will be paid at checkout with a credit card. If you are per-ordering, please create a separate order for in stock items. Shipping/Freight will be determined and charged separately with credit card on file when order is fulfilled.
The pre-orders will start arriving in June-Sept. Usually, the orders arrive in late June to mid July. However, we have factories in 5 different countries, so the occasional Aug./early Sept. may occur. ALL PRE_ORDERS SUBMITTED PRIOR TO FEB. 15, 2024 WILL RECEIVE FREE FREIGHT, NO MATTER THE SIZE OF THE ORDER.
When an order is complete and ready to ship, we compare freight/shipping carriers and select the carrier. (If you have your own shipping carrier you would like to use, please email us the information prior to fulfillment and we will be happy to accommodate).
The credit card on file will be charged for the remaining balance plus the actual shipping/freight cost and the paid invoice and tracking number will be sent to you via the email on file.
If a credit card declines, we will make every effort to contact you. If after several unsuccessful attempts we are still unable to complete the order, the order will be canceled, all items will be released to the wait-list and the account will be canceled.
If an order is shipped from our warehouse and refused at delivery, a 25% re-stocking fee will be assessed and any freight/shipping costs will be the responsibility of the account holder.
What do I need to know about returning an item? Claims received after 30 days will not be accepted. Please inspect your order when it arrives.
A return authorization, (RA#) is required prior to the return of items. One can be obtained by emailing us with all your information and reason for return at HelpDesk@NancyBrownHome.com.
Items sent back to the warehouse without an RA will be refused.
NancyBrownHome will not be responsible for shipping cost on returns.
All items must be in original packaging in original condition and without damage.
A 25% re-stocking fee will be assessed to all returned items.
We cannot stress enough the importance of items needing to be inspected upon delivery. If there is visible damage to the boxes, take photos and check the contents. If items are damaged, please contact us immediately so we can help find the best solution.
